At Nitin Watch and Company, we strive to provide our customers with a seamless shopping experience. Our shipping policy outlines the process and guidelines for the shipment of watches, optical products, and fashion accessories purchased from our online store.
1. Shipping Methods and Duration:
- We offer shipping services through reliable and reputable courier partners.
- The delivery time may vary based on the shipping destination and the availability of the product(s).
- Upon placing an order, customers will receive an estimated delivery time, which generally ranges from 3 to 7 business days for domestic orders.
- International shipping may take longer, depending on the customs clearance process in the destination country.
2. Order Processing:
- All orders are processed within 1 to 2 business days from the date of purchase.
- Customers will receive an email confirmation with details of their order and a tracking number once the package has been shipped.
- Please note that order processing may be delayed during peak and holiday periods.
3. Shipping Charges:
- Shipping charges are calculated based on the weight, dimensions, and destination of the package.
- Customers can see the shipping cost associated with their order during the checkout process.
- We may offer free shipping promotions for specific products or order
values from time to time.
4. Tracking Orders:
- Customers can track their orders using the provided tracking number.
- Once the package is shipped, customers will receive an email with the tracking information.
- The tracking number can be used to monitor the progress of the package on our website or the courier partner's website.
5. Shipping Restrictions:
- Please note that certain products, such as watches with lithium batteries, may have additional shipping restrictions based on local regulations.
- Customers are responsible for checking their country's import restrictions and ensuring that they comply with any applicable laws or regulations.
- In case of any restrictions, we will contact customers to find an appropriate solution.
6. Address Accuracy:
- Customers are responsible for providing accurate and complete shipping information, including the correct delivery address and contact details.
- Nitin Watch and Company is not responsible for any delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
7. Order Tracking & Customer Support:
- If customers have any queries, concerns, or need assistance with order tracking, they can reach out to our customer support team via email or phone.
- Our customer support team will respond within 24 to 48 hours and provide the necessary assistance.
9. International Shipping:
- For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by their respective countries.
- Nitin Watch and Company is not responsible for any delays caused by customs clearance procedures.
- International customers should carefully review their country's import regulations before placing an order.
10. Shipping Damage or Loss:
- In the unfortunate event that a package is damaged or lost during transit, customers should reach out to our customer support team immediately.
- We will cooperate with the courier partner to investigate the issue and work towards a resolution, such as a replacement or refund.
11. Changes to Shipping Policy:
- Nitin Watch and Company reserves the right to modify or update this shipping policy at any time, without prior notice.
- Any changes made will be effective immediately and applicable to all orders placed after the update.
We at Nitin Watch and Company are committed to providing reliable and efficient shipping services for our customers' convenience. If you have any further questions or inquiries regarding our shipping policy, please feel free to contact our customer support team for assistance.
Please note that this is a sample shipping policy and may need to be adjusted to fit your specific business requirements and shipping methods.